Refund policy

Last updated: September 29, 2026

We want you to love every piece you receive from Zenoria. If something isn't right, you have 30 days from the date your order is delivered to return it or exchange it — no complicated forms, no hassle.

What can be returned

  • Items must be unworn, unwashed, unaltered and in the same condition you received them, with original tags attached and in their original packaging.
  • Please include your order number or proof of purchase.
  • For hygiene reasons, intimates, swimwear and earrings can only be returned unworn with the hygienic liner and tags still in place.
  • Gift cards cannot be returned. Items marked "Final Sale" at the time of purchase cannot be returned or exchanged unless they arrive damaged, defective or incorrect.

How to start a return

  1. Email us at support@shopzenoria.shop with your order number and the item(s) you'd like to return or exchange.
  2. We'll reply within one business day with your return instructions and the address to send your items to.
  3. Pack the items securely and ship them back within the 30-day window. We recommend a trackable shipping method.

Items sent back without first contacting us cannot be accepted.

Exchanges

We gladly accept exchanges for a different size or color of the same item, subject to availability. Start an exchange the same way as a return. Your replacement ships free of charge as soon as your original item is received and approved. If the size or color you want is sold out, we'll issue a refund instead.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 30 days of delivery with your order number and a photo so we can make it right at no cost to you.

Refunds

Once your return is received and inspected, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund. Because shipping is always free, there are no shipping charges to deduct.

Late or missing refunds

If you haven't received your refund after 10 business days, first check with your bank or card issuer, then contact us and we'll look into it.

Contact

Zenoria
215 N Market St, Wilmington, DE 19801, United States
Email: support@shopzenoria.shop
Phone: (619) 253-9790
Support hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time), excluding U.S. public holidays